Privacy policy

Privacy Policy

Last updated: January 28th, 2026

Slam Dunks Studios (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using our website or providing your information to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a) Information you provide directly

  • Name

  • Email address

  • Phone number (including for SMS marketing)

  • Shipping and billing address

  • Order details and purchase history

  • Any information you provide through forms, email communications, or customer support interactions

b) Automatically collected information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed, time spent, and interactions with the site

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you about purchases, shipping, and customer support

  • Send transactional messages (order confirmations, shipping updates)

  • Send marketing communications by email and SMS, where permitted by law

  • Improve our website, products, and customer experience

  • Detect, prevent, and address fraud or misuse

3. Email and SMS Marketing Consent

By providing your email address or phone number, you consent to receive communications from Slam Dunks Studios, which may include marketing messages, updates, and promotional offers.

Email Marketing

  • You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails.

SMS Marketing

  • By opting in to SMS communications, you agree to receive recurring automated marketing messages.

  • Message and data rates may apply.

  • Consent is not a condition of purchase.

  • You may opt out at any time by replying STOP to any SMS message.

We comply with Canada’s Anti-Spam Legislation (CASL) and applicable privacy laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Understand how visitors use our website

  • Improve performance and user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

  • Payment processors (such as Shopify Payments or Stripe)

  • Email and SMS marketing service providers

  • Shipping and fulfillment partners

  • Analytics and website performance providers

These third parties are permitted to use your information only to perform services on our behalf.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights (Canada)

Under Canadian privacy laws, you have the right to:

  • Access your personal information

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent to marketing communications at any time

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Slam Dunks Studios
Email: contact@slamdunks.io